Terms & Conditions

Welcome to Mahendra Educational Private Limited ("Mahendra's", "we", "our", or "us").

These Terms & Conditions ("Terms") govern your purchase and use of our online courses, live classes, recorded lectures, test series, study materials, mobile application, website, and all other educational services provided through www.mahendras.org.

By registering an account, purchasing any course, accessing our platform, or clicking "Buy Now", "Enroll Now", "Proceed to Payment", "Login", or "Continue", you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

If you do not agree with these Terms, you should not access or use our services.

1. Acceptance of Terms

By accessing or using any service offered by Mahendra Educational Private Limited, you agree to comply with these Terms & Conditions, our Privacy Policy, Refund Policy, and any additional policies published on our website from time to time.

2. Eligibility

You may use our platform only if:

• You are at least 18 years of age; or
• You are using the platform under the supervision and consent of your parent or legal guardian.

You agree that all information provided during registration is true, accurate, complete, and up to date.

3. Registration & Account Creation

To access our services, you may be required to create an account using your mobile number or other approved authentication methods.

You are responsible for ensuring that:

• Registration details are accurate.
• Contact information remains updated.
• Unauthorized persons do not access your account.

Mahendra's reserves the right to suspend or reject registrations containing false or misleading information.

4. OTP Authentication through GrayFrost

To ensure secure access to your account, Mahendra Educational Private Limited uses GrayFrost, an authorized third-party authentication service provider, for OTP (One-Time Password) based login and user verification.

By using our platform, you acknowledge and agree that:

• Your mobile number may be securely shared with GrayFrost solely for account authentication and OTP verification.
• GrayFrost acts only as Mahendra's authorized authentication partner and does not provide educational services.
• GrayFrost receives only the information necessary to authenticate your identity.
• OTPs are generated solely for login verification and account security.
• Mahendra Educational Private Limited does not permanently store OTPs after successful verification.
• You must never share your OTP with anyone, including Mahendra's employees, faculty members, customer support executives, or any third party.
• Mahendra Educational Private Limited shall not be liable for unauthorized account access resulting from disclosure of OTPs or login credentials by the user.
• Authentication services may occasionally be unavailable due to maintenance or third-party service interruptions.

5. Course Access

Upon successful payment, access to the purchased course shall be provided according to the validity period mentioned on the respective course page.

Course access may include:

• Live Classes
• Recorded Video Lectures
• PDF Notes
• Practice Tests
• Mock Tests
• Assignments
• E-books
• Question Banks
• Performance Analysis
• Other digital learning resources

Course validity begins from the activation date unless otherwise specified.

6. User Responsibilities

Users are responsible for:

• Maintaining confidentiality of login credentials.
• Protecting account security.
• Ensuring all activities conducted through their account comply with these Terms.

Users must immediately notify Mahendra's if unauthorized access is suspected.

7. Single User License

Each purchase grants a limited, personal, non-transferable, non-exclusive license.

Users shall not:

• Share accounts.
• Share OTPs.
• Share login credentials.
• Allow multiple users to access one account.
• Download or reproduce videos.
• Copy PDFs.
• Upload content to YouTube, Telegram, WhatsApp, Facebook, Instagram, websites, or any other platform.
• Sell or redistribute study material.
• Use the platform for commercial purposes.

Violation may result in immediate suspension without refund.

8. Intellectual Property Rights

All educational content available through Mahendra's, including but not limited to:

• Video lectures
• PDFs
• E-books
• Question banks
• Test papers
• Mock tests
• Website content
• Mobile application
• Images
• Graphics
• Logos
• Trademarks
• Audio
• Software
• Website design
• Course materials

is the exclusive intellectual property of Mahendra Educational Private Limited or its licensors and is protected under applicable Indian intellectual property laws.

Unauthorized copying, distribution, modification, reverse engineering, reproduction, or commercial exploitation is strictly prohibited.

9. Payments

Payments must be made only through authorized payment gateways available on our website or application.

Prices displayed are inclusive or exclusive of applicable taxes as indicated.

Mahendra's reserves the right to modify pricing without prior notice.

10. Refund Policy

Unless specifically mentioned otherwise:

• All fees are non-refundable.
• No refund after course activation.
• No refund for partial usage.
• Failure to attend classes shall not qualify for refund.
• Change of mind shall not qualify for refund.
• Refund requests based on personal circumstances shall not be entertained.

Duplicate payments resulting from technical errors shall be refunded after verification.

11. Course Validity

Each course has a predefined validity period.

Upon expiry:

• Course access shall automatically terminate.
• No extension shall be provided unless officially announced.

12. Live Classes

Mahendra's reserves the right to:

• Modify schedules.
• Replace faculty.
• Change timings.
• Rearrange syllabus sequence.
• Cancel sessions.
• Reschedule classes.

Recorded sessions may be provided wherever applicable.

13. Technical Requirements

Users are responsible for:

• Stable internet connection.
• Compatible device.
• Updated browser.
• Updated mobile application.
• Required operating system.

Mahendra's shall not be responsible for interruptions due to:

• Internet issues
• Device malfunction
• Power failure
• Browser incompatibility
• Third-party platform failures
• Mobile network issues

14. Fair Usage Policy

Users shall not:

• Attempt unauthorized access.
• Hack the platform.
• Use bots or automation.
• Record lectures without permission.
• Copy question banks.
• Reverse engineer software.
• Circumvent security mechanisms.
• Disrupt platform operations.

Violation may lead to permanent suspension and legal proceedings.

15. Examination Information Disclaimer

Mahendra's provides educational guidance only.

Information relating to:

• Notifications
• Vacancies
• Eligibility
• Age limits
• Syllabus
• Exam Pattern
• Admit Cards
• Results
• Selection Process
• Salary
• Cut-offs

is published based on officially available information.

Candidates are advised to verify all information from the respective examination authorities.

Mahendra's shall not be liable for changes made by government departments or recruiting agencies.

16. Results Disclaimer

Past selections, testimonials, rankings, success stories, and advertisements do not guarantee future success.

Selection depends upon:

• Individual preparation
• Attendance
• Practice
• Examination performance
• Competition
• Official recruitment process

17. Promotional Offers

Scholarships, coupons, discounts, cashback offers, referral benefits, promotional pricing, and seasonal campaigns:

• Are subject to separate terms.
• May not be combined.
• May be modified or withdrawn without prior notice.

18. Privacy

Personal information collected during registration shall be processed in accordance with our Privacy Policy.

By registering, users consent to receive:

• Transactional SMS
• OTP messages
• Email communications
• Course updates
• Examination alerts
• Promotional communications
• WhatsApp notifications
• Phone calls related to admissions, support, or course updates

Users may opt out of promotional communications wherever applicable. Transactional communications relating to authentication, payments, security, or purchased services cannot be opted out of while the account remains active.

19. Limitation of Liability

To the maximum extent permitted under applicable law, Mahendra Educational Private Limited shall not be liable for:

• Examination failure
• Loss of opportunity
• Technical interruptions
• Internet failure
• Third-party service outages
• Data loss caused by external providers
• Indirect or consequential damages
• Loss of business or profits

Our maximum liability shall not exceed the amount actually paid by the user for the concerned course.

20. Termination

Mahendra's reserves the right to suspend or permanently terminate any account without prior notice if:

• These Terms are violated.
• Fraud is detected.
• Unauthorized sharing occurs.
• Illegal activity is suspected.
• Payment fraud is identified.
• Copyright infringement is detected.

No refund shall be provided upon termination for violation of these Terms.

21. Force Majeure

Mahendra Educational Private Limited shall not be liable for delays or interruptions caused by events beyond its reasonable control, including but not limited to:

• Natural disasters
• Floods
• Earthquakes
• Government restrictions
• Pandemic
• Cyber attacks
• Internet outages
• Power failures
• War
• Civil unrest
• Labor disputes

22. Modification of Terms

Mahendra's reserves the right to amend these Terms & Conditions at any time.

Updated Terms shall become effective immediately upon publication on the website.

Continued use of the platform constitutes acceptance of the revised Terms.

23. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

24. Jurisdiction

Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the registered office of Mahendra Educational Private Limited, unless otherwise required under applicable law.

25. Contact Information

Mahendra Educational Private Limited

Website: www.mahendras.org

Toll-Free: 7052577777

Email: support@mahendras.org (or your official support email)

User Declaration

By clicking "Proceed to Payment", "Buy Now", "Enroll Now", "Login", "Continue", or by accessing any purchased course, you hereby declare that:

• I have read and understood these Terms & Conditions.
• I agree to comply with all platform rules and policies.
• I understand that course fees are non-refundable unless expressly stated otherwise.
• I understand that my account is strictly for my personal use.
• I will not share my login credentials or OTP with any person.
• I understand that my mobile number may be securely used by Mahendra Educational Private Limited's authorized authentication partner, GrayFrost, solely for OTP-based login verification and account authentication.
• I will not copy, distribute, reproduce, or commercially exploit any course content.
• I agree to comply with all applicable laws while using the Mahendra's platform.